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Katrin Fridriks

optus 5g home internet review

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optus 5g home internet review

Bizarre Optus, your own website tells me I can, then when I point this out the agent doesn’t say a thing, just transfers me onto the ne... xt agent who “double checks”… oh yes I can. Customer service were unhelpful as they refused to admit that they agreed to waive the fee citing they couldn't see my chat in their logs. My previous plan had a fetch mighty but we don't use it anyway so I was all good to send it back when the new one came. Bizarre Optus, your own website tells me I can, then when I point this out the agent doesn’t say a thing, just transfers me onto the ne...Read more. All of this confirms Optus very low customer satisfaction rating. But, it was anything, and by golly I wasn't going back into the godforsaken store, or endless wait times online/on the phone, and I just figured 'stuff it, it's anything!' However, after a few months, they charged me that fee. See the Best Internet Service Providers in 2020 as rated by Australians on ProductReview.com.au. Hours on phone to terrible offshore call centre - finally tell me modem needs to be replaced (again - was replaced 8 months ago). Optus say that ONLY new customers get the latest modem with 4G backup. I wanted to keep people posted of my success or failure. We had some luck house-hunting, and were moving well away from Malvern East, into the City of Whitehorse, NBN nodes and kilometres away. So, we can check this offer in your account at anytime. I am located within 250m of a 5G tower near a small town centre and a few schools. If you have any questions etc, please ask here and I will get back to you. There is a guarantee of minimum 50 Mbps speeds, but according to the review, I can get up to 300Mbps. I had been an Optus customer for a few months before I moved to my new house. I had staff telling me that it was just an issue with the Wi-Fi and that we should play around with the Wi-Fi settings at least 4 times, despite me - each time - asking them to explain why that would explain LAN drop-outs. Do yourself a favor & find another provider. They obliged. I ended up spending my 27th...Read more. iam with telstra NBN HFC 50 mbps i pay $80.00 a mouth with land line phone and Binge streaming service and all works well. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. When rooting around the internet on my current 4G Home Broadband connection (also with Optus… This is where a lot of the cheaper internet providers fail. By using our Services or clicking I agree, you agree to our use of cookies. Just a moment. When looking for competitive NBN options, having fought to get connected, I was advised 28 July 2020, that i qualify for Optus 5G Home Broadband. So, firstly, some backstory. I’m excited, the dog is excited and we both stare at the screen waiting for our expert to help us. I tried to cancel the broadband within the first 14 days and they wouldn't let me. The builder's site supervisor had prepared a conduit with the ropes to draw in the cable. Thank you Optus. I phoned them and cancelled the service and requested the address of the optus shop to re...Read more. I then asked Optus to delay their visit by a week in order to match it with the hand-over of the house. good thing is its clean lookbasic networking only (there simple way around this). Hi Ananta. After long exchange of messages my order was found but I was not sure if he is going with Optus of the shelf plan or with my specific order. I have now cancelled and they want $171 for the modem. Do not bother using chat. Does @[name removed] know about this practice or even cares? Ltd. All Rights Reserved. Despite multiple hours on the phones, or in the MyOptus app, the problems never seemed to be resolved. The other week we went from 150gb usage to 230gb in seconds and we wernt even home. I have never had so many problems with a internet provider. Optus: Optus: Data from the websites i would use, and even the comments i make online are harvested for both internal marketing and external sale. I ended up spending my 27th... Birthday in an Optus Store, seeking their help to fix it - yes, it did take hours - as well as my birthday anniversary exactly a month later, doing the same thing again, given they actually didn't solve the issue, they just lied and said they had, and I got a letter threatening me with debt collection for money that I fundamentally did not owe anyone. The two most important things to me: Existing customers getting ripped off by Optus. They tried to charge us $40 extra for this but one agent has put a note in to waive it. Press question mark to learn the rest of the keyboard shortcuts. When I moved from cable to the NBN, as Optus asked me to do via emails and letters, they proceeded to set it up as a new service, and tried to bill me for both accounts - August 2019. ProductReview.com.au has affiliate partnerships. Optus is promising faster speeds, improved bandwidth and near real-time connectivity with its next-gen … They provided no date when this would occur and they have not contacted me. I acknowledge that I am the account holder and authorise to migrate the service over to Optus NBN. Complaints about internet services are at a record high, but now one telco has a plan to solve … Neither work at home. When they came, the technician advised the site supervisor, not me the customer, that they needed to get an area near the footpath dug out. "Your internet could be faster", it screams silently, with the signal strength indicator stuck on orange. Built by Nokia, Optus' 5G modem uses a traffic light system for signal strength. All good to go? There is one one on Whistleout https://www.whistleout.com.au/Broadband/Reviews/Optus-5G-Home-Broadband-Review that seemed promising, so I signed up for a 2 year, $70.00 per month, unlimited data plan (1 month free) $19.95 cheaper than my current 500GB 4G Home Broadband plan. The 2 days ago I decided after constant drop outs to recontract to the entertainer lite 100 deal $99 a month with a $10 discount for the first 12months, Optus Ultra wifi modem... and fetch mini.

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