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Katrin Fridriks

le creuset customer service wait time

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le creuset customer service wait time

There is probably no more important thing in my kitchen than mine. With every September came quart upon quart of luscious scarlet and purple jams, jellies and preserves; the jewel-like raspberry, blueberry and blackberry creations glistened and bubbled against the oven’s enameled interior as they cooked down to jammy goodness, destined for their glass jars and the darkness of the pantry. Le Creuset is having a one-day sale on Amazon right now. The entire pot is so poorly constructed-Target quality. 2 days later I receive notification from UPS that package is on the way. This is customer service as it ought to be. They told me they had cancelled the order. There are a few pieces that I lust over, but I hesitate to make the investment– which, in my book, it is. It really is great. I had a good bit of difficulty parting with it, and I was quite surprised at just how attached I was to it. As we believe in giving you uncompromising quality, our product ranges come with the following guarantees. Please note: JavaScript is required to post comments. I've returned mine for a refund. But as soon as I wrote that I was opening a chargeback with my credit card company because no one was responding, they granted the return that day! Why? Fabulous is what it is. If that happens again ( I didn't realize I should save them, when I bought my first pot a few years ago), simply buy a length of small plastic tubing and cut small lengths of it. In fact, I used it last night for a big, meaty, pasta meal. My fantasy is owning a complete set of Le Creuset. Oh, but I do miss it. I’m with you about the outstanding Le Creuset service. I was glad and truly pleasantly surprised. This is a wonderful warranty and fabulous customer service, Adri! Le Creuset provides their best customer service over email. Just be aware, this is an Epic Daily Deal, which means the prices are for Tuesday only and while supplies last. Thanks for stopping by! It is always been stove top or on the shelf. I did a charge back. I purchased this as a Christmas gift. Customers like you are looking for help online for a large array of reasons, ie Returns. Fourth rep told me item was still coming. I'd just dropped $1k on their stuff so was disheartened, but let it go. This was a pleasure to share. Thanks for the kind words about the pasta dish; it’s home cooking, Italian style! This is today’s “feel good” story! I would tend to doubt it as after many ears of use, to my mind, chips are unavoidable. LL. I sent it, and in just a tad over 3 weeks a replacement arrived. It just made my day when the box arrived. I don’t know if a chip would be a problem. Unfortunately we have had to disappoint them and say that we don't know of one yet. Shame on Le Creuset UK's customer service - difficult to fathom how a company that sees itself as a top end brand can perform so poorly. After a month with no product I called customer service. Reviewed in the United States on April 24, 2017. Readers, if you have an old and stained, but otherwise well-treated piece of this iconic cookware you wish to replace, contact the company’s Consumer Services Department toll-free at 1-877-418-5547, or email them at Consumer-Services@LeCreuset.com. Ive called at the 2 week and 25 day mark but now im just going open a chargeback with my credit card. Words fail me. Give them a call. I am pleased to hear you enjoyed it and found it worthwhile. Reviewed in the United States on December 25, 2017. You can save up to 40% on Le Creuset, Friday only, on Amazon. I have a couple of Le Creuset pots that look exactly like yours. I mean after thirty-plus years of service, I actually felt a bitl greedy about sending it back, but the warranty was right there. I’m so sad about this purchase. Where I store mine now, means the lid has to be placed upside down on it, & will therefor cause damage to the enamel. What does that mean for your privacy? And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. I like this pot, it is light and easy to handle, great for cooking some stock or making soup. I have a lot of Le Cresuet pots and baking dishes and I never thought about that warranty because it always seems whatever is wrong with my item a company deems unworthy of meeting the warranty. I'd expect these at the outlet (aside from the rust) but I've never seen Le Creuset products look like this. The staff members at this store are super friendly, and will help you find what ever it is you're looking for.

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